FAQs

FAQs

Your Guide to a Seamless Shopping Experience

At Morocco Craft, we are dedicated to offering you not only unique, high-quality products but also an exceptional shopping experience. From worldwide shipping to hassle-free returns, we prioritize your satisfaction at every step. Explore our policies below to find all the information you need about ordering, shipping, and more. Whether you’re a first-time buyer or a returning customer, our goal is to make your journey with us smooth and enjoyable.

Privacy Policy

How does Morocco Craft protect my privacy?
At Morocco Craft, we respect your privacy and are committed to protecting any information collected regarding our clients. No information will be shared with third parties. Personal data entered at the time of purchase will only be used to ensure your order is processed and delivered accurately.

Shipping Policy

Where do you ship to?
We ship to all countries worldwide.

Is shipping free?
We offer free shipping to any location in the world for orders starting from $200.

How long will my order take?

  • For regular products, your order will be delivered within 1 to 3 days anywhere in the world.
  • For custom-made products, the estimated delivery time is 4 to 6 weeks. If you have a rush order, we recommend contacting us directly for assistance.
Returns and Exchanges

At Morocco Craft, customer satisfaction is our top priority. If the rug or product you receive doesn’t match its description or meet your expectations, we offer a hassle-free 7-day return policy. Our dedicated customer service team is here to guide you through the return process and ensure your experience is seamless.

We take pride in the quality and authenticity of our handcrafted products, but we understand that preferences can vary. That’s why we invite you to explore our wide range of rugs and unique items. Whether you’re looking for a different style, size, or design, we’re confident you’ll find the perfect match in our collection.

Your happiness matters to us, and we are committed to delivering exceptional service every step of the way. Shop with confidence, knowing that we are here to address any concerns and ensure your complete satisfaction.

At Morocco Craft, your satisfaction is guaranteed. Browse our collection today and find the ideal piece to elevate your home decor.