🧾 Returns & Exchanges – Morocco Craft
At Morocco Craft, your satisfaction is our highest priority. We understand that purchasing a handmade Moroccan rug online is an investment in both beauty and culture, and we want you to feel fully confident in your decision.
That’s why we offer a flexible and hassle-free 7-day return and exchange policy. If the item you receive does not meet your expectations, or if it differs from the product description or photos, you are welcome to return it or request an exchange within seven days of delivery.
✅ What Can Be Returned?
Rugs that arrive damaged or significantly different from what was shown on our website.
Handmade products that do not match the size, colors, or design as described.
Items in unused and original condition.
🔁 Easy Exchanges
Looking for a different size, color palette, or design? No problem. At Morocco Craft, we are proud to offer a wide selection of authentic Moroccan rugs, from Berber rugs to Beni Ourain and Azilal styles. Whether you’re searching for a neutral vintage piece or a bold contemporary rug, we’ll help you find the perfect alternative.
Our friendly customer support team is available to guide you through every step of the return or exchange process. We believe that shopping for home décor should be a pleasant and secure experience, which is why we make sure that all your concerns are handled with care.
💬 How to Start a Return
Contact us within 7 days of receiving your order.
Provide your order number and the reason for your return or exchange.
We’ll respond promptly with the return instructions and options for a replacement or refund.
🎯 Our Promise
We stand behind the quality, craftsmanship, and authenticity of every rug we sell. All of our pieces are handmade in Morocco by skilled artisans, using traditional techniques passed down through generations. Because each rug is unique, we understand that personal taste matters—your home should reflect your style.
Shopping at Morocco Craft means more than just buying a rug—it’s about bringing a piece of Moroccan heritage into your home. And if it’s not the right fit, we’ll help you make it right.
Shop with confidence at Morocco Craft. Explore our curated collection of handwoven Moroccan rugs today and enjoy peace of mind with our customer-first return and exchange policy.
